Subscription Cancellation & Money-Back Guarantee

At MUORA, we want you to be completely satisfied with your purchase. If you are not happy with your subscription, we offer a 30-day money-back guarantee on your first subscription order, subject to the requirements below.

Subscription Cancellation

• You may cancel your subscription at any time before the next billing cycle without penalty.

• Cancellations must be submitted through your account settings on our website or by contacting info@muora.store.

• Once canceled, your subscription will not renew, and no further charges will be applied.

30-Day Money-Back Guarantee

• If you're not satisfied with your product, you can request a refund of the product cost within 30 days of receiving your first subscription order.

• To request a refund, contact info@muora.store with your order details. Our team will assist you with the return and refund process.

• Shipping fees are non-refundable.

Return Requirements

• The item must be in original condition.

• It must be unworn and unused, with all original tags attached.

• Original packaging must be included.

• Valid proof of purchase is required.

• Items must not be soiled, altered, or washed.

How to Request a Refund

1. Contact info@muora.store within 30 days of receiving your first subscription order.

2. Provide your order number and the reason for your refund request.

3. Follow the instructions provided by our team for returning the product, if applicable.

Exclusions

• The money-back guarantee applies only to your first subscription order within the 30-day period.

• Items purchased in bulk or on sale may not be eligible for a refund. Please refer to the applicable promotion or discount terms for details.

Your satisfaction is our priority. If you have any questions, contact us at info@muora.store.