Return policy

Return & Refund Policy

At MUORA, we want you to love your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

30-Day Return Window

You have 30 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements

  • Item must be in original condition.

  • Item must be unworn and unused, with all original tags attached.

  • Original packaging must be included.

  • Valid proof of purchase is required.

  • Items must not be soiled, altered, or washed.

How to Start Your Return

  1. Email us at info@muora.store with:

    • Your order number

    • The product you wish to return

    • Reason for return

  2. Our team will review your request and respond within 24–48 hours.

  3. If your return is approved, we will send you the next steps by email.

  4. Package your return securely using the original packaging.

Refund Process

Once we receive your return:

  • A quality check is completed within 48 hours.

  • Your refund is processed to your original payment method within 3–5 business days.

  • Bank processing may take 5–10 additional business days.

  • A confirmation email is sent once your refund is issued.

Refund Includes

  • Full product price.

  • Original shipping cost if the return is due to our error.

  • Return shipping costs if the return is due to our error.

Damaged or Incorrect Items

Found an issue? We're here to help:

  • Inspect all items immediately upon delivery.

  • Document any damage with photos.

  • Contact info@muora.store within 48 hours of delivery.

  • Include your order number and a detailed description of the issue.

We'll expedite replacement items or process immediate refunds for damaged or incorrect merchandise.

Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned:

  • Used or worn items

  • Products without original tags

  • Items marked as “Final Sale”

  • Custom or personalized orders

  • Intimates and swimwear

  • Face masks and personal care items

Special Considerations

International Returns

  • Customs duties and taxes are non-refundable.

  • Responsibility for return shipping costs varies by country.

  • Contact info@muora.store for country-specific guidance.

Additional Information

Gift Returns

  • Store credit is available for returns without a receipt.

  • The original purchaser will not be notified.

  • Gift receipts are available upon request.

Quality Promise

We stand behind our products. If you experience quality issues within 90 days of purchase, please contact us at info@muora.store for resolution.

Need Help?

Our customer service team is ready to assist:

  • Email: info@muora.store

  • Response time: Within 24 hours

  • Business hours: Monday–Friday, 9 AM–5 PM EST

Your Satisfaction Guarantee

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.